In short
In a practice or clinic, reasonable automation covers the front desk: appointments, reminders, practical questions, routing enquiries, listing what to bring. It never covers diagnosis, medical advice, interpreting a result, or triaging an emergency. Those four exclusions are written into our contracts.
What the system does
- Books and confirms appointments on real slots, following your rules for duration and practitioner.
- Sends reminders the day before and a few hours ahead, which reduces no-shows and frees cancelled slots early enough to be taken.
- Answers practical questions: opening hours, address, parking, consultation fees, insurance arrangements, documents to bring, and preparation for an examination where that is purely logistical.
- Routes to the right person based on the stated reason, without forming any clinical judgement.
- Escalates immediately to a human as soon as a message suggests urgency or leaves the administrative frame.
An administrative system must never have to decide whether a situation is urgent. It must decide to hand over, and it must do so fast.
What we refuse, explicitly
- Any diagnosis or clinical direction, even phrased as a suggestion.
- Any medical advice, including on a medicine or a dose.
- Any interpretation of a result, laboratory or imaging.
- Any emergency triage. A system deciding a case can wait is a risk we will not take.
- Any writing into the medical record without the practitioner's approval.
These refusals are not commercial caution. The practice carries the liability, the system carries none, and that gap rules out trusting it with anything that binds.
Tell us how many calls your front desk takes a day and how many are purely about appointments. It is usually about half.
Ask for a quoteHealth data
This is the question that decides the project, and it deserves serious treatment rather than reassurance.
- Minimise first. The best protection is not collecting. An appointment needs a name, a number and a short reason, not a history.
- Separate. Administrative data does not join the clinical record, and the system does not have access to it.
- Locate. We tell you where every piece of data is processed and stored, before work starts. If your situation requires everything to stay on specific infrastructure, that is achievable and must be said at scoping.
- Write it down. Data handling goes in the contract, along with retention periods and the deletion procedure.
Law 18-07 on the protection of natural persons in the processing of personal data governs this in Algeria, and health data calls for particular care under it. We are not your legal advisors: our job is to be precise about what the system does with data, so that your advisors can decide.
Where to start
With appointments and reminders alone, for a month, measured on two numbers: calls arriving at the front desk, and the no-show rate. If those two do not move, the rest is not worth building.
Frequently asked questions
Can a chatbot give medical advice?
No, and we refuse to build that. Our systems make no diagnosis, give no medical advice, interpret no results and triage no emergencies. They handle the administrative work around care, and that limit is written into the contract.
What can a medical practice in Algeria automate?
Booking and confirming appointments, reminders, practical questions such as opening hours, address, fees and documents to bring, and routing an enquiry to the right person. The first useful project is almost always appointments and reminders.
How is patient data protected?
By minimisation first: an appointment needs only a name, a number and a short reason. Administrative data stays separate from the clinical record, which the system cannot access, and the processing location and retention period go in the contract.
What if a patient describes an emergency to the chatbot?
The system hands over to a person immediately. It does not assess severity and does not decide that a case can wait, because an administrative system must never make that judgement.
How long before we see an effect?
A month is enough to measure the two numbers that matter: calls arriving at the front desk and the appointment no-show rate. If they do not move, building more is pointless.